Case Study

Sequel Business Solutions

Challenge

Sequel were in the process of evaluating their IT support staff to focus more on their core business activities of software development for the UK and international insurance markets. They were using a sub-contracted IT resource for onsite support, supplemented by ad-hoc staffing from an existing partner, but were interested in how SysGroup could help deliver a more flexible and sustainable IT specialist resource to them as they grew.

They were focused on finding a cost-effective support service that could keep pace with their fast-moving business and the high volume of IT projects. Additionally, they knew that they would need specialist external technical assistance, and wanted to find a sustainable partner.

Solution

SysGroup designed a service solution that met Sequel’s requirements for a skilled onsite resource, supplemented with access to the wider range of IT skills within our service desk and team of Technical Consultants.

SysGroup now deliver a comprehensive IT Support Service to Sequel. A SysGroup support engineer is permanently based onsite, and Sequel have the flexibility to be able to call on a range of supplementary services for discrete projects or when additional resource is required. Lucas and the Sequel team also have the additional security of 3rd line support escalation for more challenging and specialist technical issues.

Result

The collaborative solution created for Sequel has led to these results:

  • Peace of mind from daily backup checks
  • Frees the onsite IT staff to focus on strategic work
  • Reliable support, even out-of-hours from technical consultants

Testimonial

SysGroup took the time to understand the business and worked hard during the transition phase to reduce disruption to our users. They have a great working relationship with the Sequel staff and are now viewed as an extension of our IT team. Their flexible and customer focused approach ensures they are key partners in delivering our internal IT function.

Resources

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